Overview
At Artistic Creativity, we are committed to ensuring that your rights as a consumer are upheld in accordance with the Consumer Contracts Regulations and the Consumer Rights Act 2015. This policy explains your right to return products, request refunds, and request exchanges.
You have 14 days from the date you receive your order to notify us if you wish to return an item for any reason. After notifying us, you have an additional 14 days to return the item. Returns and refunds are subject to the terms outlined below.
Returns
To be eligible for a return:
- The item must be unused, in the same condition as when it was received, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Exclusions:
Certain items cannot be returned unless they are faulty or not as described:
- Custom or bespoke items (e.g., made-to-order or personalised jewellery).
- Earrings or other intimate items due to hygiene reasons.
- Digital downloads or software once accessed.
Refunds
Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, refunds will be processed within 14 calendar days and issued to your original payment method.
Please Note:
- Only regular-priced items are eligible for a refund. Sale or clearance items cannot be refunded unless they are faulty.
- Refunds will include the cost of standard delivery (if applicable). Additional delivery upgrades (e.g., next-day shipping) are non-refundable.
If your item is returned damaged, not in its original condition, or outside the stated timeframe, we may issue a partial refund or reject the return altogether.
Exchanges
We replace items only if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [email address] with your order details.
Returning Your Items
To initiate a return:
- Contact us at [email address] within 14 days of receiving your item.
- Send the item to: [physical address].
You are responsible for return shipping costs unless the item is faulty or not as described. For higher-value items, we recommend using a tracked or insured delivery service, as we cannot guarantee receipt of returns.
Faulty or Not As Described Items
If your item is faulty, damaged, or not as described, please contact us immediately at [email address]. In these cases, we will cover the return postage costs and offer a replacement or refund in line with your legal rights.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. A gift voucher will be issued once the return is processed.
Need Help?
If you have any questions about returns, refunds, or exchanges, please contact us at [email address].